4.2.7 Assign Ticket Handler

During ticket processing, tickets can be directly assigned to a specific handler using the + symbol and selecting "User direct contact."

After opening this menu, the user list appears for selection. Clicking on the desired user will display their name in the message section, preceded by an @ sign. Once the ticket is saved, the selected user will see these tickets directly in the ticket search under the "Mine" tab.

Untitled