The CRM Monitor dashboard provides a comprehensive overview of ticket statuses within the CRM system. This page is divided into three main sections: New Tickets, Tickets in Work, and Closed Today. Each section features a pie chart visualizing the distribution of tickets across various categories, along with additional summary information.

1. New Tickets

This section displays a pie chart representing the distribution of newly created tickets across different categories.

• Amount of new Tickets: Total number of new tickets (7 in this example).
• Average Time in Hours (ø time in h): The average time taken to process new tickets (0.0 hours in this example). 0.0 is because of the tickets for screenshot.

2. Tickets in Work

This section displays a pie chart showing the distribution of tickets currently being worked on across different categories.

• Amount Tickets in Work: Total number of tickets currently in work (6 in this example).
• Average Time in Hours (ø time in h): The average time tickets have been in work (5580.0 hours in this example).

3. Closed Today

This section displays a pie chart showing the distribution of tickets closed today across different categories.