Through the order management system, incoming returns for the respective order can be directly recorded in the order detail view. In the detailed view, click on the extra menu in the top right corner and select "Return".
In the window for return , the shipped items will be directly displayed for selection.
In this window, individual returns and full returns can be recorded. For the returned item, set the quantity, choose the reason for the return, and select the receiving warehouse* for the item. Indicate whether the product is sellable or not, and click save. If the return can be processed, a credit order will be created in Nekom and invoiced in the next billing run, and the amount will be refunded to the customer, provided the original order is marked as paid.
Reason:
Storage
If the client has only one warehouse location, it will be displayed directly. If there are multiple locations, a selection must be made. If a user of the Nekom app wants to set a specific location as the default (e.g., the user works at the Munich location and wants to book only to this location warehouse), this can be saved through the profile settings (gear icon in the top right).
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Screen Recording 2024-06-14 at 10.07.39.mov
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