If a goodwill credit (e.g., a refund of shipping costs due to long delivery time) needs to be issued to a customer, this can also be done in the order detail view through the extra menu (top right) by selecting "Goodwill". After selecting "Goodwill", a popup will appear to enter the credit amount.
In this example, 5 euros are refunded as compensation for shipping due to long delivery time. Goodwill credits are not directly shown in the original order since there is no relation to the items (value credit). However, the goodwill credit order can also be displayed separately in the order overview.
English
Screen Recording 2024-05-24 at 09.55.28.mov
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