Through the main navigation "Customers," the menu items of the CRM module are accessible. Each section of this guide includes a short example video with an explanation of the functions, each created with the MAC desktop version of the NEKOM APP.

Video Overview

English

Screen Recording 2024-05-27 at 09.16.08.mov

Deutsch

https://www.loom.com/share/0710d259d5d74eb2b534c7a3547c21d0?sid=c09c7eb0-d6c8-42f6-8f54-8d804332c5d4

4.2.1 Ticket Search & Filter

4.2.2 Opening and Responding to Tickets

4.2.3 Ticket Spell Check

4.2.4 Add Attachment to Ticket & Send

4.2.5 Assign Ticket Category

4.2.6 Ticket Reminder Date

4.2.7 Assign Ticket Handler

4.2.8 Ticket Product / Customer / Order

4.2.9 Send Ticket Content via Email